1 800 677 300       sales@kaiserkraft.ie
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Customer service

The service team at KAISER+KRAFT is there for you any time you need them – even when something needs a quick repair, you urgently need a spare part or when maintenance is due. Our service will give you fast and straightforward help. And because we place great value on high quality and durability of our products, the list of services we provide is very long. You can obtain an overview of what you can expect from us here.

 

Original spare parts

Attention DIY lovers: we're happy to deliver spare parts to you any time you need to repair something yourself. And to ensure that no downtime is incurred, you'll receive the spare parts you need as soon as possible. To ensure that they match your product perfectly, we source our spare parts exclusively from the manufacturer directly, if possible.

 

Repairs

You should never say never... we won't either. This is because despite the famously high quality of our products, we cannot always rule out defects, much less predict whether they will occur. Should a device suddenly refuse to work, then simply ask our service team for support. They'll be happy to help you right away.

Maintenance & service

You're probably familiar with the situation: to stay fit and fresh for longer, you need to pay attention to what you're doing. And this is no different for our products: to ensure your product has a long service life, regular maintenance, servicing and care is important. Our service team will also take care of this for you if this is what you'd like – and help to ensure your products retain their value for the long term. We're also happy to prepare an individual offer for you.

Safety inspection | FEM 4.004 inspection

 

What do the occupational safety regulations or FEM 4.004 tell you? Exactly: a large number of lifting devices and commercially used forklift trucks are covered by these legal provisions to ensure occupational safety when industrial trucks are used. You should have these important inspections carried out at least once a year. This primarily involves checking the following:

 

  • Steering, brakes, wheels, control elements and drive components
  • Hydraulic system, lifting mechanism, lifting chains
  • Load support equipment (forks, etc.) 
  • Overhead guard

 

True to the motto “Trust is good, but check to make sure”, we are happy to help you with adhering to all deadlines for legally mandated inspections of your own, and third party, devices as well as industrial trucks. Just ask us about it – we can prepare a non-binding offer for you any time.

 

Regular inspections

 

Take us up on our promise! Owners of shelving units assume particular responsibility for their safety, and for the safety of employees, property, vehicles and the goods in storage. The “shelving unit inspection” service that we offer allows us to help you to banish any potential risk of accidents due to damaged storage equipment. Of course, we're also happy to inspect any shelving units you didn't purchase from us as well.

 

Without disrupting ongoing operations, our SEMA certified shelving unit inspectors will examine whether protective measures, shelving unit components and loading comply with the regulations, or whether uprights and supports exhibit any visible deformations or damage. The following types of shelves are examined:

  • Shelving units
  • Pallet racking
  • Cantilever racking units
  • Drive-in shelving units
  • Drive-through racks
  • Walk-through racks
  • Multiple level equipment

 

The results of the inspection are recorded, and the shelving units checked are given an official inspection label. We'll be at the scene – professionally.

 

Simply schedule an appointment for advice if you're interested.

Contact

You'd like to speak to our customer service / assembly service?

Phone: 1 800 677 300 (local rate)
Fax: 1 800 677 301 (local rate)
E-mail: sales@kaiserkraft.ie

We're available for you by phone from Monday to Thursday 8.00am to 5.30pm and Friday 8.00am to 5.00pm!

 

 

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